Q: What is your Cancellation Policy?

Cancellations more than 30 days prior to arrival date: Monies paid up to the amount of the Required Deposit are non-refundable or transferrable. Monies paid more than the required deposit will be refunded less a 3% merchant fee. If Travel Insurance was purchased, please contact Play Travel Protection at 833-610-0736 or visit https://playtravelprotection.com/start-a-claim/ for coverage details and the claims process. Cancellations 30 days or less to arrival date: Monies paid will be refunded less a $100 fee if the accommodations are re-rented for the same dates and price as the cancelled reservation. Refunds will be adjusted for re-rentals for fewer nights and/or lesser price than the cancelled reservation. If the accommodations are not re-rented, monies paid are non-refundable or transferrable. If Travel Insurance was purchased, please contact Play Travel Protection at 833-610-0736 or visit https://playtravelprotection.com/start-a-claim/ for coverage details and the claims process.

Q: Can I have mail sent to my rented property?

You cannot have mail sent directly to your property. Please have any mail sent to our office with attention to the recipient's name. 311 17th Ave S, North Myrtle Beach, SC 29582 .

Question 1

Is this property pet friendly?

Accepted Answer

No pets are allowed. Any evidence of pets in a rental unit will result in a minimum $500 cleaning fee and may be subject to immediate eviction with no refund.

Question 2

Are linens included with my rental?

Accepted Answer

Yes! Linens are provided with all of our rentals and are included in your rental rate. Upon arriving to your condo or beach home, you will find the beds made, dish towels in the kitchen, as well as bath towels, bath mats, washcloths, and hand towels in the bathrooms!

Question 3

Is cleaning included with my rental?

Accepted Answer

Yes! Departure cleaning is included with each rental.

Question 4

What is your Cancellation Policy?

Accepted Answer

Cancellations more than 30 days prior to arrival date:

Monies paid up to the amount of the Required Deposit are non-refundable or transferrable. Monies paid more than the required deposit will be refunded less a 3% merchant fee. If Travel Insurance was purchased, please contact Play Travel Protection at 833-610-0736 or visit https://playtravelprotection.com/start-a-claim/ for coverage details and the claims process.

Cancellations 30 days or less to arrival date:

Monies paid will be refunded less a $100 fee if the accommodations are re-rented for the same dates and price as the cancelled reservation. Refunds will be adjusted for re-rentals for fewer nights and/or lesser price than the cancelled reservation. If the accommodations are not re-rented, monies paid are non-refundable or transferrable. If Travel Insurance was purchased, please contact Play Travel Protection at 833-610-0736 or visit https://playtravelprotection.com/start-a-claim/ for coverage details and the claims process.

Question 5

Do you have a minimum number of nights that I can rent?

Accepted Answer

Reservations are normally Saturday-Saturday during the summer and some weeks during the spring and fall. Please inquire about other check-in days. During the off-season, there is a three (3) night minimum except for holidays.

Question 6

Is daily maid service offered?

Accepted Answer

Daily maid service is not included with your rental, but we do offer this service at an additional cost. Please speak to your reservationist about scheduling daily maid service.

Question 7

What is departure maid service?

Accepted Answer

Departure maid service is provided for all of our rentals and is included in your rental rate. The maid service will clean your unit at the end of your stay after you check out. All we ask from you is to clean any dirty dishes, empty the trash, and lock the door when you leave.

Question 8

Are your rentals smoke-free?

Accepted Answer

Yes. Smoking is NOT permitted in any of our properties. Smoking in a unit will result in a minimum $500 charge applied to the credit card that we have on file.

Question 9

Can I have mail sent to my rented property?

Accepted Answer

You cannot have mail sent directly to your property. Please have any mail sent to our office with attention to the recipient's name. 311 17th Ave S, North Myrtle Beach, SC 29582.

Question 10

What is the minimum age to rent?

Accepted Answer

We DO NOT rent to individuals under 25 years old, even if a parent or other legally responsible adult makes the reservation. No subletting of a rental unit will be permitted. If any such group or unauthorized guest(s) occupy a rental unit, they will be subject to immediate eviction without a refund.

Question 11

Are linens and bath towels included with my rental?

Accepted Answer

Yes! All of our condos come equipped with bed linens and bath towels. There will be enough linen and towels for the maximum occupancy only.

Question 12

How do payments work?

Accepted Answer

Reservation Price includes the base rental amount (including linens and departure maid service), rental fees (which encompasses all Resort and Destination fees associated with each reservation), and applicable taxes. The pricing details and Payment Schedule of the reservation are provided during the booking process. The reservation balance is always due 30 days prior to the arrival date. If a credit card was used for the deposit, that card will automatically be charged for all future payments.

Question 13

Does my unit have internet access?

Accepted Answer

Yes! All of our units have free WiFi.

Question 14

Where can I rent beach chairs and umbrellas?

Accepted Answer

There are 2 popular options for renting beach chairs and umbrellas:

Vacation Gear offer a variety of beach equipment including chairs, umbrellas, coolers, beach wheelchairs, and much more for rental during your vacation. They offer free delivery to your unit and will pick up the equipment at the end of your stay! Please call (843) 215-2700 or visit Vacation Gear for more information.

Another option is to rent beach chairs and umbrellas from the City of North Myrtle Beach. The navy blue Beach Services kiosks are located all along the beach near the sand dunes. You have the option to rent chairs and umbrellas for the day or the week, and beach services will set up and take down the equipment for you each day! Please call (843) 280-5684 for more information.

Question 15

Where can I rent cribs and highchairs?

Accepted Answer

Vacation Gear offer a variety of beach equipment including chairs, umbrellas, coolers, beach wheelchairs, cribs, high chairs and much more for rental during your vacation. They offer free delivery to your unit and will pick up the equipment at the end of your stay! Please call (843) 215-2700 or visit Vacation Gear for more information.

Question 16

Does my property have a grill?

Accepted Answer

Many of our properties have grills for guests to use during their vacation! Ask your reservationist for more details about a specific property or select the Amenities tab when viewing a property online.

Ashworth

Oceanfront | North Myrtle Beach

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